Customer Service Representative with German

We are looking for a Customer Service Representative with German based in our office within ClujNapoca to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing.

In This Role Your Responsibilities Will Be:

Prepare and process the customer orders daily provide support and work closely with internal departments to clarify additional information when needed;

Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies commitment). This can involve chase planning Warehouse or any other department involved;

Advise customers about potential delays or issues related to the order;

For This Role You Will Need:

• University degree;
• English advanced level;
• German advanced level;
• Good communication and teamwork skills;
• Good PC skills: MsOffice Package (especially Excel) and MS Outlook;
• Previous experience in a similar position is an advantage