Customer Service Representative - NLDESE

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Germanspeaking Customer Representative to join their teams in Athens.

Location: Athens Greece

Work model: Remote/Work from home from Greece

Employment type: Fulltime

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from accommodation rental managers/owners
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications rates and/or availability extranet tooling usage etc.
• Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

REQUIREMENTS:

• Native/Fluent in German or Dutch or Swedish& Fluent in English (at least B2 level) both oral and written
• Ability to identify apply and explain your product and/or service expertise with clarity
• Ability to cover morning weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Working hours: Monday to Sunday 09:00 20:00
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Work in hybrid model or onsite possible too
• 25 days annual leave per year
• Food vouchers
• Guidance and tools to reach your full potential