Customer Service Representative

About the role

• Responsible for customer follow-ups, assisting the customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
• Responsible for order review, payment processing, and label creation etc.
• Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot the issue, promote services.
• Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
• Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
• Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
• Responsible for building a tight and trust-able relationship with existing customers and potential customers.
• This position need flexible work on night shifts and day shifts as needed.

Job Requirements

• Need excellent sales and English speaking and writing skills
• Bachelor’s Degree or above.
• Experience in customer service
• Excellent sales with convince skill
• Ability to multi-task and work effectively in a changing environment
• Strong learning and problem resolve abilities.
• Demonstrate a sense of urgency and good time management skill.
• Able to work on different shift include night shift.
• Team Player.

Preferred

• Experience in online shipping industry is a plus but not necessary