Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide information about products and services
• Process orders and returns
• Update customer information in the system
• Provide feedback to management regarding customer complaints and issues
• Work closely with other departments to ensure that customer service goals and objectives are met