CUSTOMER SERVICE REPRESENTATIVE -

CUSTOMER SERVICE REPRESENTATIVE (Santiago) (Eng C1) (Free Zone)

Responsibilities:

• Order Processing: Efficiently enter orders received from Field Sales Representatives Customer Service Representatives and Customers.
• Order FollowUp: Ensure timely followup on all orders until customer reception tracking the purchase order process closely.
• Communication: Engage in daytoday communication with customers sales teams and internal departments such as the factory Art Department and Order changes.
• Pricing Maintenance: Maintain cost/sell pricing for each program accurately.
• Customer Support: Address Consumer/Sales requests via email and handle queries regarding products programs and returns.
• Training and Education: Stay updated through constant training and education on products and order entry processes.
• Record Management: Research previous customer records and ensure accurate interpretation and entry of orders based on established product codes and procedures.
• Price and Product Confirmation: Confirm pricing and product offerings within line guide specifications.

Job Requirements:

• Language Skills: Proficiency in written and verbal English is essential.
• Experience: Minimum one year of relevant experience.
• Technical Skills: Solid data entry and typing skills along with proficiency in basic MS Office suite (Word Excel Outlook Explorer).
• Communication Skills: Strong verbal and written communication skills with a professional email etiquette.
• Interpersonal Skills: Excellent interpersonal skills with the ability to work well both individually and in a team.
• Work Ethic: Demonstrates a strong work ethic and attention to detail.
• Emotional Intelligence: Exhibits emotional intelligence and empathy in customer interactions.
• Location: Onsite position; must reside in Santiago.

Additional Benefits:

• Schedule from 8:00 am to 5:45 pm Monday to Friday.
• Transportation.
• Subsidized cafeteria.
• All benefits required by law.

Starting at three months we offer:

• Supplementary health insurance.
• Life insurance.

This job description outlines the key responsibilities and requirements for the role of Customer Service Representative emphasizing efficient order processing effective communication and strong technical skills.

Remote Work :

No