drjobs
Customer Service Rep
drjobs Customer Service Rep العربية

Customer Service Rep

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Job Location

drjobs

others - USA

Monthly Salary

drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1729843

Role: Customer Service Rep

Location: St. Petersburg, FL 33716/ Plano, TX 75075/Little Rock, AR 72211/Cedar Rapids, IA 52402

Duration: Full time

Responsibilities

  • Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer's inquiries.
  • Evaluates and analyzes documentation thoroughly to determine claim processing according to policy/certificate provisions and state regulations with limited authority limits
  • Analyzes any additional information/documentation received to determine how to proceed with a review of a claim under supervision and determines methods of obtaining information from alternative sources
  • Manages the review of a claim and the outside sources used in the review
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Corresponds verbally and in writing with claimants, medical providers, medical examiners, and law enforcement when needed.
  • Works with other departments to complete customer requests as needed and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Monitors claims for fraud and proceeds accordingly
  • Represents Transamerica with professional pride to internal and external customers.
  • Consistently meets/exceeds set quality and productivity metrics.
  • Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
  • Qualifications

  • High School diploma or equivalent.
  • Up to 2-year experience in claims.
  • Strong organizational, problem solving and analytical skills. Flexible and adaptable to change as well as multitask skills.
  • Fundamental computer knowledge and maneuverability within window applications.
  • Basic understanding of Microsoft office suite, specifically Word and Excel.
  • Preferred Qualifications

  • Associates degree preferred.
  • General understanding of life and health insurance, retirement, annuity and investment products a plus.
  • Experience working within a computer mainframe a plus.
  • Behavioral & Leadership Competencies

    • Ability to maintain confidentiality of customer and company information.
    • Ability to work independently and seek additional opportunities when able.
    • Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels
    • Good verbal and written communication skills

    Employment Type

    Full Time

    Company Industry

    About Company

    100 employees
    Report This Job
    Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.