Customer Service Operator Sports Betting Horse Racing

• Deliver timely accurate and friendly customer support via live chat and email aiming for high customer satisfaction and loyalty.
  
• Assist customers with inquiries related to account management betting procedures troubleshooting and provide general information.
  
• Maintain comprehensive knowledge of our betting products promotions policies and procedures to offer accurate information.
  
• Collaborate with your team to identify process improvements share knowledge and achieve team goals.
  
• Address customer complaints and issues escalating complex cases to supervisors as necessary.
  
• Ensure customer privacy and confidentiality in all interactions.
  
• Engage in ongoing training and development to keep skills and product knowledge up to date.
  

• You will be part of a dynamic customer service team reporting directly to a Customer Service Supervisor.
  
• Collaborate effectively within your team to meet and exceed customer service standards.
  

Requirements

• Previous experience in customer service preferably in an online setting.
  
• Experience in the wagering/betting industry is highly regarded.
  
• Exceptional communication skills with the ability to clearly and professionally convey information through writing and speaking.
  
• Effective problemsolving skills and the capacity to make quick decisions under pressure.
  
• Competent in using computer systems and software capable of fast and accurate typing.
  
• Able to manage multiple tasks in a fastpaced environment.
  
• Flexible to work rotating shifts including weekends and holidays on a 24/7 roster.
  
  

Benefits

• A vibrant and supportive work environment with opportunities for career advancement.
  
• Competitive remuneration and benefits package.
  
• Extensive training and development opportunities.
  
• A role within a leading company in the fastpaced online wagering