Customer service

Company:

Job Title:

Customer Service Representative.

Working Hours:

5 days per week, 8 hours per day.

Eligibility for:

• Beni_suef City residents only
  
• Females only
  
  

Responsibilities:

• Supports and provides superior service via phones and e-mails as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
  
• Answers inbound calls and responds to customers requests to ensure customer satisfaction.
  
• Provide quality, efficient, and non-judgmental telephone and email customer service.
  
• Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer s problems & complaints.
  
• Builds customer s interest in the services and products offered by the company and offer cross selling and/or up selling the company s solutions, products, & services whenever possible which will guarantee the business continuity and contribute to achieving profit share.
  
• Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
  
• Notifies the appropriate concerned person when issues or problems arise to take proper actions on the spot.
  
• Maintains the required knowledge level of the company s products, services, & solutions.
  

Qualifications:

• Bachelors degree in Commerce English department.
  
• +3 years experience in customer service.
  

Requirements

Desirable Qualifications and Experience:

Experience in Customer Service, Product Knowledge, Quality Focus

Experience in Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict.

Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers

Demonstrated verbal communication skills and ability to convey information clearly and effectively.

Familiar with ERP System.

Team working capabilities.

Very Good in Arabic & English (Reading, Writing & Oral)

Very good computer skills

Microsoft office 365 package (word, excel, power point, share point, team).

Ability to adapt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.

Ability to effectively handle multiple tasks in a fast-paced environment.

Benefits

• Social insurance.
  
• friendly work environment
  
• Transportation to the factory (local state).
  
• Good salary according to years of experience and work quality
  
• Annual Salary increase