Customer Service Exe....
Customer Service Executive
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2321098
- Utilize chatbot technology to assist customers with their inquiries and provide accurate information
- Handle customer complaints and resolve issues promptly in accordance with company guidelines
- Maintain detailed and accurate customer logs and records
- Collaborate with team members to improve chatbot functionality and customer experience
- Follow company policies and procedures while delivering excellent customer service
- Provide guidance and support to customers in a friendly and professional manner
- Interact with customers over the phone to understand their banking needs
- Provide excellent customer service to achieve customer loyalty
- Resolve problems over the telephone on the spot
- Convert sales opportunities to meet financial targets
- Clarify and explain procedures and products over the telephone
- Capture and report customer feedback towards continual product development
Employment Type
Full Time
Department / Functional Area
Key Skills
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