We are working with a leading Outsourcing/BPO company that is looking to recruit a Italianspeaking Technical Customer Support Representative in Bucharest.
Location: Bucharest Romania (onsite)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Respond to customers queries regarding their use of a brand new eCommerce app and purchases via chat and call ensuring a comprehensive and seamless customer experience
- Maintain a professionally customeroriented attitude
- Take over and resolve situations where noncompliances occur
- Assist the customer in the purchasing decision by providing requested details about products and services
REQUIREMENTS:
- Based in or willingness to move to Romania on a short notice
- Excellent written and verbal communication skills in Italian (C1) and English (B1/B2)
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently while being team player at the same time
- Customeroriented role experience will be considered an advantage
OFFER:
- Excellent remuneration package based on experience skills and performance
- Training 10 work days
- Shifts of 9 hours including 1 full hour break from Monday to Sunday between 10 AM and 10 PM with 23 weekends per month
- Meal vouchers
- Paid startup training and professional development sessions
- Medical subscription
- Access to Bookster library for borrowing books
- Access to 7card
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Motivational contests and teambuilding activities
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