Customer Service Age....
Customer Service Agent
Posted on :
12-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-02-2024
Job Description
Req ID : 2523358
This is a remote position.
We are your premier provider of innovative mobile trailers refrigerators kitchens and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team.
Job purpose:
- Provide exceptional customer service via phone and email.
- Resolve customer enquiries concerns and issues in a timely manner.
- Maintain positive and constructive relationships with the customer.
- Consistent and accurate data inputting.
- Document and track customer feedback.
- Collaborate with administration team to support their work functions where needed.
- Collaborate with the project management team nationally to ensure the customer gets timely updates and to resolve any complex queries.
- Identify opportunities for process improvement to enhance customer satisfaction.
- Maintain Customer Inbox by ensuring emails are forwarded through the correct channels filing as necessary to ensure an organised system.
Requirements
- ***Minimum 1 years experience of working in a busy customer support office environment.
- Proficient at Microsoft including Excel
- Experience working with systems CRM is desired but not required.
- Excellent attention to detail organisational and communication skills.
Benefits
working options are available remote & hybrid
Salary R7500 R8 500 (depending on exp
26 days holidays.
***Minimum 1 years' experience of working in a busy customer support office environment. Proficient at Microsoft, including Excel Experience working with systems - CRM is desired but not required. Excellent attention to detail, organisational and communication skills.
Employment Type
Full Time
Key Skills
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