Customer Service Agent Concierge

The Beyond Beauty Club is a supportive community for women to come together learn and grow. Our members are connected through a sense of sisterhood and empowerment. The club provides access to Hollywoods top cosmetic dermatologist and expert training materials along with personal coaching and the opportunity to earn business certifications and . Coupled with stateoftheart manufacturing ingredients and high qualitative products.

Tasks

About the role:

The primary role of the Customer Service Agent is to provide exceptional customer service to both our Ambassadors and Simon Ourian M.D. skincare customers to maintain excellent relationships to ensure the brand image is protected at all times to follow strategies to achieve consistency and create positive outcomes.

Experience in the direct selling industry is an asset.

Customer Service Agent Responsibilities:

• Assisting with the daytoday operations in the customer service department.
• Establish the needs of Ambassadors and customers focusing on facts avoiding assumptions combining a patient approach with a confident and friendly manner.
• Responding to customer service issues in a timely manner via all communication channels (telephone email WhatsApp Chat Bot).
• Managing Ambassadors and customer expectations showing genuine empathy and following up effectively.
• Meet customer satisfaction goals.
• Maintaining accurate records and documenting all customer service activities.
• Highlight and address recurring enquiries.
• Handle complex and escalated customer service issues.

Requirements

Customer Service Agent Requirements:

• A flexible approach and ability to multitask adapt and problem solve.
• Knowledge of Zendesk. Preferable.
• Proficient in all MS Office applications.
• Digital understanding and tech savvy.
• Outstanding written and verbal communication skills.
• Fluent in English and Spanish
• Able to work daytime evenings and weekends on a rota basis.
• Fulltime.

Benefits

What to expect:

• Competitive salary.
• Hybrid working model.
• Working with an Innovative international team providing a unique opportunity to join a small agile growthminded company to make a big impact in the future of the beauty industry.

Equal Opportunities

Evermore we believe diversity brings benefits to our customers our business and our people. We are committed to being an inclusive brand and encourage applications from all suitable applicants irrespective of background circumstances age disability gender identity ethnicity religion or belief and sexual orientation.