Customer Relationship Manager BFSI
Posted on :
15-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2536515
Customer Relationship Manager
Location: Mindspace Malad West Mumbai (Onsite)
Experience Required: 1 year
Joining Period: immediately or within 1 month
Budget : upto 3.5 LPA
( interview will be F2F in mumbai )
Monday to Saturday 9:45AM6:45PM
Except 2nd Saturday
Job Description:
We are looking for an experienced customer relationship manager to be responsible for engaging with
key customers by building and preserving trusting relationships. The customer relationship manager will
constantly identify opportunities to grow the customer base and build positive relationships with new
clients. You should also be strategic and analytical when finding solutions to problems to ensure
maximum client satisfaction.
To be successful as a customer relationship manager you should possess excellent communication skills
and maintain the core values of the organization. You will conduct quality assurance surveys to
determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately an
outstanding customer relationship manager will work closely with sales and accounts managers to
ensure that all staff preserves relationships with clients.
Customer Relationship Manager Responsibilities:
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and crossselling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
Customer Relationship Manager Requirements:
A bachelor s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction
customer,communication,customer base
Employment Type
Full Time
Key Skills
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