Customer Experience Specialist - German (Amsterdam 32-40 hrs p/w)

Who we are

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week each reviewed and selected by one of Catawiki s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.

We've sold 10 million unique items to date and it s our mission to become the world s most popular auction destination for special objects.

We re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.

What does the work involve?

Your goal is to delight our broad variety of customers (Sellers and Buyers) by solving complex challenges, answering questions and supporting them by solving their issues over phone and Email. When there is a dispute between a seller and a buyer, you will mediate between each customer and find a solution that works for both. The customer experience department plays a crucial role in ensuring customers come back to Catawiki again and again. Aside from this you will:

• Be responsible for managing disputes and complaints, making sure customer issues and questions are addressed and resolved in a correct and timely manner via phone and/ or email;
• Based on your extensive communication with our customers, you ll look out for possibilities for improvements in our services and work together with other departments to improve the overall Customer Experience.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly and customer satisfaction is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient, and empathetic way. In addition you are:

• Fluent in German , in both speaking and writing and have a sufficient command of the English language;
• You are based in The Netherlands and experienced in complaint handling or a customer related role (hospitality, tourism, retail, call-center etc);
• Quickly able to switch between phone and e-mail communications;
• Available to work 32-40 hours per week;
• Flexible to work 2 evenings per week, with the last shift ending at 19:00PM;
• You are flexible to work at least 2 weekends a month and able to work on some public holidays.

What we offer

• A challenging job in a dynamic, fast-growing and international organisation;
• A competitive start salary based on experience;
• Travel allowance if you live outside of Amsterdam;
• Catawikians who are performing well receive a permanent contract after 12 months;
• Stock Options: All Catawikians are granted 100 Stock Options after 12 months;
• Great secondary benefits including 25 holiday days, holiday allowance, a fantastic pension plan paid for by Catawiki and a bike lease plan;
• Regular fun on and offline employee activities;
• Freedom and responsibility to organise your work efficiently and friendly colleagues who are willing to help you;
• Lots of room to learn and grow, with excellent opportunities for career development towards sales, marketing or a lead agent role in the Customer Experience department.

Find our more about our team and culture

Our commitment to you

Catawiki s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we ve launched, we re open to ideas on ways we can continue to support the humanitarian effort.

Our offices and new way of working

We ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations where we have physical offices, most employees enjoy two days at the office to connect and collaborate with each other.

Our experts and sales staff in local markets work 100% remotely in most cases from home. Some key positions are hired remotely, while we also offer relocation services for colleagues needing to be closer to the office.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki s Applicant Privacy Policy.