Customer Experience Officer
Posted on :
07-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2510610
- Arrange meeting with projects team members to hand over the account support after go-live stage.
- Conduct a periodic visits and calls with the clients to check their needs and ensure the satisfaction level.
- Monitor and manage open service calls and ticketing system to handle customer complaints and inquiries
- Arrange for a daily meeting with team members to assign tickets for each department to provide appropriate solutions within the time limits.
- Follow up internally with the team about any late and delayed response on the tickets.
- Arrange for billing and cash collecting for services requested and ensure payments are received on time
- Prepare with the client for any upgrade plans , new releases, new features or any bug fixes with the IT department head and ensure the customer is informed by Emails and phone calls for any changes needed.
- Ensure continuous learning concerning new service and products presented by SAP through reading manuals or documentations presented by SAP.
- Maintain a thorough knowledge of the organization and adheres to all organizational standards
- Responsible to keep the customer master data up to date with the mandatory information.
Employment Type
Full Time
Department / Functional Area
Key Skills
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