Customer Experience Associate-Melbourne

Community Associate

About the Role
A Community Associate is the primary point of contact for the community and acts as the face of WeWork.

Goals and Objectives

Illustrate WeWorks core values and strive to achieve our mission

Support the Community Management team to achieve the following:

Create a welcoming and collaborative community environment amongst our members through events and building relationships between members

Ensure that your building is fully operational and processes are running smoothly

Drive growth and promotion of WeWork-provided service offerings

Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Duties and Responsibilities
Greeting /Point of Contact

Be the first and last point of contact for your building

Cover the front desk during business hours

Greet and check-in member guests

Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

Manage We Member check-ins and check-outs

Prepare and distribute promotional materials to guests/potential members

Answer walk-up member and guest questions or refer inquirer to additional resources

Membership Management

Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

Be active on the WeWork member network

Solve member-related issues to ensure a cohesive community

Events and Community Management

Make posters for events

Assist with set-up and breakdown of events, including ordering food and beverages

Prepare newsletter

Building Operations and Management

Assist with move-ins and move-outs; prepare and distribute member welcome packets

Assist with building operations and maintenance to ensure highest level of member experience

Fielding and assigning requests submitted through Zendesk

Manage keycard activations and bike room access requests where applicable

Ensuring the building is clean and well kept

Ordering consumables

Submit building receipts to the Community Lead and the Community Manager for expense reports

Mail and Package responsibilities as needed

Identify issues for escalation to the Community Lead and the Community Manager and document accordingly

Experience and Requirements

College graduate with a four year degree preferred, but not required

Customer service and/or sales experience a plus

Must have strong verbal and written communication skills

Exceptional organizational and multitasking skills

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

Passion for entrepreneurial communities


Passion and understanding for WeWorks mission and values

Proficient in basic computer skills-