Customer Experience Associate
Posted on :
16-02-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1916352
- Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
- Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communicationchannels
- Creatively resolve problems, working collaboratively withcross-functional partners
- Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding toescalatedcustomer inquiries
- Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriatesolutions
Employment Type
Remote
Company Industry
Gold
Department / Functional Area
Helpdesk / Customer Service / Telecalling
Key Skills
- Customer Care
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