Customer Distributor Management

Responsibilities:
• To ensure all customer orders are processed through the system in line with KPI's.
• Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of the orders
• Process all other types of orders received from the customers directly and/or sales team ensuring in line with the agreed KPI's
• Reporting results and being able to improve any misses in a systematic approach.
• Monitor all sales orders daily to ensure their correctness and communicate to sales team and seek guidance on any issues as needed.
• Follow up with Sales teams to ensure correct customer master data in place.
• Regular follow up with Key account Managers to ensure proper and correct data are in place and all orders are following the agreed patterns.
• Address any customer enquiries, and escalate to Supervisor as needed