Customer Deployment Technical Analyst

We re Hiring a Customer Deployment Technical Analyst

Location: Hybrid (Remote + Southampton HQ + Travel)

At Alliants, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.

Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?

Join us as a Customer Deployment Technical Analyst in our growing Customer Deployment & Readiness team!

The role:

Reporting to the Customer Deployment & Readiness Lead, this role provides both deep technical expertise into the product to help navigate any unexpected deployment challenges, but also provide direct fix and unblocking capacity within the deployment process, allowing the wider team and end-to-end process to run at pace and meet customer expectations.

The Customer Deployment Technical Analyst role underpins Alliants ability to meet our product growth ambition, allowing us to scale the volume of properties which can be onboarded at any time and reduce human error/manpower in that process.

They will be a team player and able to work within and across teams including Customer Deployment & Readiness team, core Product technical leads and Sr. Product Manager, Support and Customer Success, to ensure that deployment activities align with overall business goals and customer expectations.

Some key areas you ll be working on:

• Troubleshooting and Issue Resolution: Identify and resolve technical issues that arise during the deployment process.
• Bug Fixes: Address bugs and issues reported by customers or the deployment team, providing quality code aligned to the technical standards set for the core product.
• Integrations: Ensuring that any new integrations are supported in the deployment phase and any data migration that is required as part of the deployment happens in an efficient, repeatable way.
• Performance Optimisation: In the case that in the customer environment the product isn t performing as expected, you will analyse and address bottlenecks, make recommendations into the core team around the optimisation of database queries, to improve the customer or overall system efficiency.
• Quality Assurance: In the case that any fixes / changes are made to allow deployments to progress, you will ensure these are passed through an independent QA for testing and that relevant documentation is updated to maintain integrity of the documented solution.
• Deployment Automation: Create scripts and tools to automate the deployment process, whether that be to migrate existing data or configure property environments.
• Documentation: You will contribute to technical documentation that outlines deployment procedures, system requirements, and troubleshooting guides.
• Continuous Improvement: With the breadth of technical insight you will have, you will bring continuous improvement recommendations to the team to help us to continue to improve how we undertake deployments and ensure we learn from part deployment challenges.
• Emergency Response (Deployment War Room ): In case of critical issues affecting live deployments, you will be asked to respond quickly to provide hotfixes or implement workarounds to minimise delay of the product being ready for customers.
  
  

Important to have:

• Hands-on experience building technology products / solutions in at least 1 development language for 3+ years, desirable languages include Ruby, JavaScript, React and Node.JS
• Good understanding of how technologies come together and integrate
• Ability to analyse error logs, diagnose problems, and implement fixes to ensure the product functions as expected in the customer ecosystem
• Comfortable developing, deploying, and maintaining SaaS applications for enterprise customers
• Good knowledge of API design, development, and integration
• Must have good written and spoken English and ability to explain complex and/or technical issues clearly and accurately in simple terms to non-IT stakeholders
• Robust organisational skills
  
  
  

Nice to have:

• Experience working with other technology products in the hospitality landscape (PMS, TMS, CMS, Service Optimisation tools, Payment platforms)
• Familiarity with cloud platforms like AWS, including services for computing, storage, databases, and deployment
• Experience with modern deployment and containerization technologies such as Docker
• Ability to translate customer needs and requirements into technical solutions
• Good understanding of PCI / GDPR and data security, adopting this knowledge during project implementation
  
  
  

Who are Alliants and what do we do?

The Alliants Way is caring about building thoughtful customer experiences with simplicity. For our people to do that, we know we all work better in an autonomous, collaborative, diverse and equitable space, where we strive for balance that naturally drives innovation.

Alliants, established in 2009, is dedicated to producing customer engagement technologies and services that pave the way for a more human, sustainable, and promising future for hospitality.

At Alliants, we are all in for our people and our industry.

What s in it for you?

Our commitment is to support you in becoming the best version of yourself, fostering your personal and professional growth. We offer you:

A competitive salary

Up to 10% annual bonus

Remote & flexible working

25 days holiday + public holidays

Digital Nomad: travel abroad while working for 30 days a year

Generous level of stock options

Private healthcare

Life Insurance

Monthly takeaway allowance

Pension with matched employer contribution

1,500 training and development budget each year

Alliants celebrates diversity and is committed to creating an inclusive environment for all employees.