Customer Delivery High Touch Technical Engineer - Collaboration

Who You’ll Work With

The US PS HTTS team provides tier 3 technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems. US PS HTTS in Public Sector provides our Federal, SLED, and other customers operating within the regulatory space Cisco’s leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs.

Minimum Qualifications

Who You Are

• Sole US Citizenship with a current Top-Secret SCI/FSP clearance
• Collaboration Expertise with at least 1 of the following: Telepresence (VCS, TMS, Expressway), CUCM, CUC, Unity, UCCX/E" instead since the role is for a collab engineer
• Resolution leader, problem-solving - troubleshooting methodology
• Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
• A team player focused on customer success Desired Skills
• BS in a technical field (CS/EE preferred)