Customer Care Supervisor
Posted on :
08-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2440101
- Provide Direct Customer Support through various channels
- Investigate and resolve customer complaints and queries – particularly those of an escalated nature
- Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly
- Continuously monitor the metrics of the team, and craft tailored development plans for each member
- Train new hires, and provide refresher training sessions for existing employees frequently
- Oversee day to day performance and workflow, ensuring SLAs and targets are met
- Create a healthy environment where team members are engaged and energized
- Conduct coaching sessions and 1:1s in an organized manner
- Monitor chats/calls/tickets either live and saved and provide feedback
- Support process Improvement and contribute to process optimization
- Support team members by answering questions and providing knowledge or solutions
- Ensure team members knowledge is up to date
Employment Type
Full Time
Department / Functional Area
Key Skills
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