Customer Care Specialist

As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.

Responsibilities:

• Manage large amounts of incoming/outgoing calls promptly


• Follow communication “scripts” when handling different topics


• Identify customers’ needs, clarify information, and provide solutions and alternatives


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in an understandable way


• Meet the team's qualitative and quantitative targets

Requirements:

• Bachelor's‌ ‌Degree is required


• Excellent Customer service and complaint-handling skills.


• Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌


• Ability to multi-task, prioritize, and manage time effectively


• Active, dynamic, and open to learning.


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills