Customer Care Manager fmd

We are Homelike a growing and progressive proptech company. With over 180000 highquality furnished apartments serving more than 70 countries globally Homelike is positioned to dominate the global midlong stay market and drive innovation forward.

We are currently looking for an empathetic and problemsolving new colleague joining our Customer Care Team. If you would like to be part of our success story by contributing to the happiness of our customers we are happy to get in touch with you!

Tasks

How you are part of our success story:

• You find solutions for customer problems that arise and you will support them through the journey
• You support both tenants and landlords
• You are the contact person for national and international customers following the booking process by telephone and email
• You are a crossteam collaborator and ensure that we all work together to help customers reach their goals
• You escalate customer feedback and suggestions in order to improve the customer experience

Requirements

What you need to convince us:

• You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
• Independence strong communication skills and willingness to take on responsibility are your distinguishing features
• Ideally you have professional experience in customer service after sales or a similar position
• You speak business fluent English plus additional language (German Spanish or French)

Benefits

What you can expect from your Homelike journey:

WorkLifeBalance

• Flexible Working: Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Cologne and London).
• Trust Working Hours: Structure your day based on your team and individual preferences.
• Workation: Work from anywhere up to 60 days per calendar year.
• 30 Paid Vacation Days: Benefit from 30 paid vacation days per year in addition to public holidays.
• Additional Day Off: Make use of an extra day off for life events such as marriage or moving houses.

Learning & Development

• Homelike Academy: Develop new skills by participating in monthly internal training academies moderated by Homelikes experts.
• 360 Feedback: Receive regular and/or holistic feedback from your manager peers and stakeholders for your professional growth.
• Team Shadows: Gain interesting insights and exposure by shadowing different departments.
• Exclusive Top Talent Program: Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike.
• External Guest Speakers: Broaden your perspectives and network with industry experts or influential individuals from outside the company.

Modern Culture

• Global Talent Team: Join a diverse global team with 20 nationalities based in 7 countries around the globe.
• Entrepreneurial Empowerment: Contribute your ideas and make a substantial impact on the product and the companys success.
• Agile Mindset: Be part of techdriven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations.
• Company & Team Events: Enjoy monthly afterwork gatherings in Cologne/London remote team activities and bigger company events fostering team belongingness and connection.
• Talent Engagement: Get involved in different learning groups or guilds to strengthen relationships outside the work setting.