Customer Care Executive

Overview:

Key Responsibilities:

• Manage and respond to customer inquiries via phone email and live chat.
• Identify and assess customers needs to achieve satisfaction.
• Resolve product or servicerelated issues by providing accurate information and solutions.
• Follow communication procedures guidelines and policies to ensure consistent customer support.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Stay updated on product knowledge to effectively assist customers.
• Process orders forms applications and requests in a timely manner.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions transactions and complaints.
• Provide feedback on the efficiency of the customer care process.
• Identify and escalate priority issues to the appropriate channels when necessary.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Contribute to a positive and proactive team environment.
• Adhere to company policies and procedures.
• Strive to achieve departmental and organizational goals.

Required Qualifications:

• High school diploma or equivalent; bachelors degree is a plus.
• Proven work experience in a customer service role.
• Strong communication and active listening skills.
• Ability to handle stressful situations while remaining calm and professional.
• Excellent problemsolving and organizational skills.
• Empathetic and patient with a positive attitude.
• Ability to multitask prioritize and manage time effectively.
• Basic computer skills and familiarity with CRM systems and practices.
• Profound knowledge of company products/services and customer policies.
• Ability to adapt to changes and learn new processes quickly.
• Team player with a customeroriented mindset.
• Ability to work flexible shifts and adapt to changing work schedules.
• Strong work ethic and a commitment to providing exceptional service.
• Knowledge of performance evaluation and customer service metrics.
• Professional and courteous demeanor when interacting with customers.

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