Customer Care Executive

Overview:

Key Responsibilities:

• Assisting customers via phone email or chat
• Managing and resolving customer complaints
• Providing accurate information about products and services
• Handling customer inquiries and providing appropriate solutions
• Processing orders forms applications and requests
• Escalating complex issues to the appropriate departments
• Updating customer information in the database
• Monitoring customer satisfaction and gathering feedback
• Collaborating with internal teams to ensure customer needs are met
• Meeting and exceeding customer service KPIs
• Adhering to company policies and procedures
• Maintaining a positive empathetic and professional attitude
• Resolving product or service problems by clarifying the customers complaint
• Contributing to team effort by accomplishing related results as needed
• Continuously improving customer service skills and knowledge

Required Qualifications:

• Bachelors degree in Business Administration or related field
• Prior experience in customer service or a related role
• Demonstrated ability to handle challenging customer interactions
• Excellent communication and interpersonal skills
• Strong problemsolving and decisionmaking abilities
• Empathetic and patient approach towards customers
• Proficiency in using CRM software and other customer service tools
• Ability to multitask and prioritize in a fastpaced environment
• Proven track record of meeting or exceeding targets
• Flexibility to work in shifts and adapt to changing schedules
• Sound understanding of customer satisfaction metrics
• Attention to detail and accuracy in documentation
• Conflict resolution and negotiation skills
• Time management and organizational abilities
• Compliance with data protection regulations and confidentiality

communication,multitasking,empathy,adaptability,conflict resolution,time management