Customer Care Executive

Overview:

Key Responsibilities:

• Manage inbound and outbound customer calls professionally
• Address customer inquiries and resolve issues promptly
• Provide accurate information about products or services
• Handle customer complaints and escalations with empathy and patience
• Document customer interactions and transactions
• Offer solutions and alternatives to meet customer needs
• Ensure customer satisfaction through effective communication and relationshipbuilding
• Collaborate with other departments to resolve customer issues
• Meet or exceed customer service targets and KPIs
• Stay updated on product knowledge and industry developments
• Process orders returns and exchanges
• Contribute to improving customer service processes and procedures
• Identify and report emerging customer service trends or issues
• Assist with customer feedback and surveys
• Adhere to company policies and procedures

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree preferred
• Prior experience in customer service or a similar role
• Strong verbal and written communication skills
• Excellent problemsolving and conflict resolution abilities
• Empathetic and patient approach towards customers
• Ability to multitask and manage time effectively
• Proficiency in using CRM systems and other customer support tools
• Good understanding of customer satisfaction principles and practices
• Positive attitude and willingness to learn and adapt
• Ability to work in a fastpaced and dynamic environment
• Attention to detail and accuracy in documentation
• Ability to work independently and in a team
• Flexibility to work in shifts or weekends if required
• Familiarity with relevant software applications (e.g. Microsoft Office)
• Knowledge of customer service metrics and KPIs

communication,empathy,multitasking,customer,customer satisfaction,customer service