Customer Care Coordinator

We are a rapid growth PropTech business with market-leading performance over the last 15 years. We focus on new residential and off the plan property market.

We have a unique vision on how we believe companies should operate in order to create value. We offer an end-to-end service that helps buyers research, compare, select and purchase new/off the plan property, with smart tech playing a key role at every stage. We are striving to become the largest digital real estate agency in Australia specialising in new and off the plan property

At the heart of our company and values is a collaborative ethos. You will have the opportunity to collaborate with your colleagues on a variety of projects across Australia with a focus on the East Coast. We measure our success with the level of satisfaction of the people who are affected by our projects. We thrive in the knowledge that we hold the responsibility of creating jobs, developing people and helping them reach their best potential

Our office is located in North Strathfield, only a 5-minute walk from the train station. The team here is a group of skilled, open, and dynamic individuals who work cross-team to solve complicated problems and challenges in this industry disruptive business. We all work extremely hard to ensure our customers have a great experience but we also make sure that we enjoy working here together by organising lunches and events for the team to enjoy and celebrate our successes!

About the role:

We are looking for a customer Care Coordinator to delight our customers and ensure customer satisfaction post purchase.

This role is for a versatile individual whose objective is to build and maintain positive relationships with our clients. Within this role interactions will occur with the different departments of the organisation, clients financier and solicitor, as well as business partners.

Within this role the primary objectives are to ensure:

• Customer care is at a high degree of satisfaction
  

• Implement customer driven strategies to assist with sales through customer engagement
  

Roles and Responsibilities:

• Preparing a range of processes, procedures, customer correspondence, and communications to ensure our customers and management are kept informed regarding upcoming settlements, property updates, and general information.
  

• Deliver a high level of customer service and support
  

• Liaise with Marketing Department to coordinate Marketing activity and marketing materials
  

• General team coordination and support including the display office display and building facilities.
  

• Manage, maintain, and deliver documentation relevant to the service desk processes and operations, including work instructions and procedures
  

Requirements

• Proven communication skills and coordination
  

• Strong administration skills with proven ability to maintain a high attention to detail when faced with pressure
  

• Can do, positive attitude who prides themselves on going above and beyond expectations
  

• Proven ability to think outside the square, show initiative, and effectively resolve conflict
  

• Strong data and reporting skills with prior exposure to collating statistics and reporting through the use of a CRM or equivalent database
  

• Strong systems skills who can quickly grasp new technologies and processes with minimal direction
  

Benefits

• Work with an experienced team that offers great mentoring
  

• Work on a innovative prop-tech and fintech platform
  

• Modern office and access to the latest technology and digital systems
  

• Fully-stocked kitchen, beers, and social events
  

If this role feels like it was written for you or you would like to enquire further, then apply today and one of our team members will be in touch.