CS Quality Assurance

Hi @Ahmed Al Kaffas NOK

NOK Human Capital is hiring Customer Support Quality Assurance for a US Fitness App company.

Job Description

We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you will play a key role in ensuring that our Member Experience Associates consistently deliver highquality service that aligns with and surpasses established standards.

Quality Monitoring: Regularly monitor customer interactions across various channels (phone chat email) to assess service quality for diverse customer support teams.

Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.

Performance Analysis: Collaborate with team leaders to identify and address performance issues proactively identifying trends and areas for improvement Maintain meticulous records of quality audits coaching sessions and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.

Job Requirements

Fluent English Speaker (C1)

Flexibility with working night & overnight shift (US Times)

2 to 3 years of experience in customer service Quality Assurance role.

Strong analytical and problemsolving skills.

Excellent communication and interpersonal skills.

Familiarity with customer service software and tools.

Ability to adapt to a dynamic and fastpaced environment.

Ability to collaborate effectively with team leaders and associates.

Detailoriented with a commitment to maintaining accurate records.

Proficient in generating and analyzing performance reports.

If you match the above criteria send your updated resume to mentioning Customer Support Quality Assurance in subject line

Remote Work :

No