CRM Dev

Job Title: CRM Developer

Location: Hybrid working model / Blended Patter, Dublin 1

Contract: Initial 12 Months with further extension of 12 months

Start date: 13 November 2023 or as soon as possible thereafter.

Experience Level Required:

It is a mandatory requirement,

Minimum of 4 to 6years in the required domain

A third-level degree in software engineering or equivalent.

Commercial certifications in either CRM, SharePoint, SQL Server or the Power Platform.

Key Deliverable:

The CRM Developer s primary responsibility and deliverables will be the improvement, customisation, support, and implementation of Microsoft Dynamics CRM 2016, SharePoint Online and SQL Server 2016 across the ABP computing environment. More specific deliverables are as follow:

Collaboration with other business analysts, software architects, ICT professionals to implement Microsoft Dynamics CRM and Power Platform solutions.

Customisation of the system to meet the business needs of ABP.

Integration of existing systems and services into the CRM architecture.

Assisting with deployment and provisioning activities.

Responsibility for the administration of CRM, including improvements and customisations, workflows, and general support and maintenance.

Responsibility for gathering and documenting business requirements, system requirements and specifications from the organisation users

Responsibility for working with ABP on business requirements, system requirements and specifications.

Responsibility for documenting and executing testing against any delivered system updates.

Responsibility for working with the users to assist in describing and documenting related business process or system changes.

Daily management and troubleshooting of the CRM, SharePoint, and SQL Server environments.

Responsibility for the management of CRM, SharePoint, and SQL Server Systems Updates. Participate in end-to-end system testing including preparation and execution of test scripts.

Responsibility for data quality checks and advise departments on data quality issues and oversee remedial actions ensuring quality of data within CRM, SharePoint, and implementation of the De-Duplication process.

Responsibility for scheduling of periodic preventative maintenance checks on CRM, SharePoint, SQL Server Portal software environments and planning any recommended remediation tasks.

Responsibility for managing ABP s relationship with its CRM, SharePoint, and SQL Server Partner(s).

Monitoring CRM Product enhancements and making recommendations to the business.

Supporting end-users if issues arise related to CRM, SharePoint, SQL or Power Platform and triage issues escalated by Subject Matter Experts (SME s) prior to escalation to third party support.

Working as part of the ICT Team to resolve issues related to CRM, SharePoint, SQL Server and Power Platform, whilst recording and promoting procedures using SharePoint and the Power Platform.

Interacting with the 1st Line Support Team members where support requests are escalated by them and manage such requests to closure.

Shared responsibility for application security, user setup and management.

Testing & rollout of new modules, customisations & interfaces.

Supporting CRM and other work streams within ABP projects.

Key Experience/Competencies/Skillsets:

Any Resource proposed for this role must have worked on at least 2 significant projects in the last 5 years that demonstrate that the Resource has experience of:

Improving, deploying, customising, and integrating with Microsoft Dynamics CRM.

Improving, deploying, customising, and integrating with Microsoft SharePoint.

Improving, deploying, customising, and integrating with Microsoft SQL Server Database Server.

Improving, deploying, customising, and integrating with the Power Platform.