Contact Center Team Leader
Posted on :
07-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 452656
- Lead and supervise a team of Customer Care Agents of diverse levels.
- Provide support to team members on daily inquiries
- Organize, supervise, evaluate, manage and monitor the Customer Care Agents’ daily activities.
- Manage the team’s shifts and rosters to adhere to client’s requirements and KPIs.
- Manage the team’s daily activities to ensure set KPIs are met
- Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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