Community Management Associate
Posted on :
16-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2455770
- Maintain and represent the Careem brand in all public and private conversations on our Social Media channels
- Ensure absolute Customer and Captain satisfaction in all Social Media interactions - evaluated through quality sessions and via CSAT surveys
- Engage with Customers and Captains on our Social Media pages, humanizing the Careem brand and elevating Social Media reputation and status
- Ensuring market and channel response time and resolution time targets are achieved as a team
- Ensuring conversations are tracked, and collective knowledge obtained from Community Management is shared across various company functions
- A-Z customer relations responsible for all customer support answering all inquiries with a target response time. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand's numerous social media channels.
- Re-engagement: actively keep the conversation going with existing or new potential customers.
- Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
- Help with collating and consistently updating brand FAQ documents.
- Assist the team with the implementation and execution of Content Strategy in jordan when required.
- Engagement: actively engage/converse with existing or new potential customers
Employment Type
Full Time
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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