Cluster Reservation Supervisor

• b Overview
  
• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet targets.
  
• DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS:
  
• Works within all pre-set budgetary limits
  
• PEOPLE:
  
• Establishes and maintains effective employee working relationships
  
• GUEST EXPERIENCE:
  
• Ensures a high level of guest satisfaction.
  
• RESPONSIBLE BUSINESS:
  
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and ICHG generally) products and services
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales report
  

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.