Client Success Manager

Workplace Options is the world s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Workplace Options has an exciting opportunity for a Client Success Manager in our Ealing, London office. This would be a hybrid position with a mixture of home and office working days. We are looking for an enthusiastic, experienced marketing campaign creator with a passion for marketing and communications to join ourglobal marketing team. You will be responsible for partnering with our top premier clients to help them effectively promote and increase utilization of wellbeing services within their organizations. We are on a mission to empower employees to live healthier and happier lives by providing them with relevant information, trusted guidance, and easy access to high value care anytime, anywhere. If you are looking for an opportunity to make a meaningful impact helping people thrive, then we encourage you to apply.

• Operate as the client success manager across several premier client accounts to identify and recommend tailored marketing strategies.
  
• Conceptualize and execute on multi-channel campaigns, in alignment with client marketing campaign strategy and expansion of account management strategies.
  
• Partner and collaborate with Account Management to consult on client communications, and marketing campaigns to help drive awareness and utilization of wellbeing services to members.
  
• Participate in client meetings with Account Management to collect feedback, answer questions, and deliver on marketing plans and requests that meet client and Workplace Options needs.
  
• Utilize Workplace Options data-driven client performance reports to proactively recommend adjustments to marketing campaigns and channel mix to meet client-specific goals.
  
• Inspire and compel Members to participate in the wellbeing offerings by being creative, strategic, and focused on bringing humanity to the workplace.
  
• Develop and maintain a strong collaborative relationship with business partners which include Marketing, Product Development, Sales, Account Management.
  
• Be resilient and constantly learning; analyzing data, refining best practices, and adapting new, innovative efforts to maximize impact.
  
• Ability to respond quickly to needs fast turnaround for asset/project creation and translation.
  
• Understanding of and management of marketing promotional items to address premier client needs.
  
• Ability to track project budgets, including allocation of money, time spent by other internal team members, and other resources.
  

Requirements

Requirements:

Bachelor s Degree required in business, or marketing.

5+ years B2B experience in fields related to integrated marketing, communications, account management, engagement optimization.

An energetic, positive approach and can-do attitude.

Strong strategic thinking coupled with the ability to efficiently complete projects.

Exceptional communications and storytelling abilities, including written and verbal.

Deep analytical skill set to identify insights and optimize execution of campaigns/programs.

Evidence of planning and organizing multiple projects to tight timescales and delivering to measurable objectives.

Be a team player, collaborating effectively with cross-discipline teams (marketing, sales, account management, implementation, quality).

Experience in managing key client and partner relationships.