Client Operations Manager

• Coordinate & Manage all Customerrelated clearance activities in conjunction with the various sections of the Department (i.e. Documentation Customs clearance Shipping COLOG Administration etc.)
  
• Manage his/her team in an efficient and proactive manner in order to achieve smooth execution and coordination of the operations as well as reporting to the customers.
  
• Improve & Develop an Efficient & Effective Level of Service Delivery to Existing /New Clients as per agreed SOP s & KPI s.
  
• Manage COGNOS reports ensuring Timely & Accurate Data capturing on SPOT WAY.
  
• Ensure Monthly Client Review Meetings are conducted & clearance times achieved are as per the set KPI s.
  
• Participate in all safety training as required
  
• Adhere to all HSE requirements of the project
  
• Oversee and supervise his/her dedicated team to ensure timely service delivery and accurate reporting to clients on the status of their shipments.
  
• Review all sets of new documents received to ensure that they valid quotations plus certificates from concerned regulatory bodies are in place to effect file validation.
  
• Ensure Timely notifications are sent by Operators (CSE) to respective clients on Documents received / pending as well as status of file opening.
  
• Organize & Conduct Daily Operations meeting with Port / Shipping / Declaration / COLOG & Operators (CSE) Team to ensure clear visibility on the clearance status.
  
• Coordinate and supervise all loading for its customers in conjunction with the Port / Transport teams and achieve zero loading delays to minimize the exposure to additional charges and improve the KPIs / Service Levels.
  
• Review Daily COGNOS report with the respective Operator to ensure timely and accurate data capturing on both SPOT / WAY.
  
• Ensure all technical issues on files such as TRA / Shipping Queries etc. are swiftly actioned and timely status updates sent to the client accordingly
  
• Review Approve & Validate Drafts Invoices for Duty Service.
  
• Check & Approve Expense Vouchers whilst managing Operational costs on files.
  
• Review and assess with COLOG team the status of empty return as well as timely invoicing of demurrage charges to clients.
  
• Review Supplies Invoices (i.e. transporters / Demurrage etc.) before HOD approval.
  
• In charge of the profitability of his/her client s portfolio / shipments handled.
  
• Ensure that all operations are conducted within the QHSE standards of the Group and ensure that all activities are conducted within the prevailing laws and regulations
  

Requirements

• Degree holder in Business Administration Logistics or any other related field
  
• Customer Service Training
  
• Minimum 4 years work experience (in clearing & forwarding would be an added advantage
  
• Excellent Interpersonal skills o Fully conversant with MS Office
  
• Ability to manage & lead a team
  
• Ability to communicate effectively
  
• Ability to work independently & Proactively
  
• Organised