Client Experience Manager
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1 Vacancy
Job Description
This is a remote position.
Client Experience Manager
Are you a passionate people person who loves to build and retain relationships Are you a metricsdriven customer success professional looking for autonomy and independence in your next role This innovative fintech company is seeking a new Client Experience Manager to join their fastgrowing team. In this role you will develop and maintain relationships with large complex clients by working to understand their business needs helping them succeed and driving overall company revenue. You will manage your accounts KPIs and P&L own their strategy handle contracts & renewals and execute operational & technical improvements. This is a fulltime permanent fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).
Requirements
- 5 years of client management or fraud and disputes operational management experience; expertise in fraud and disputes field
- Business acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clients
- Capability to impart success to clients and create executable internal plans to drive areas of improvement
- Background building successful customer and/or stakeholder relationships at an enterprise level
- Ability to manage projects in a dynamic customerfacing environment balancing competing priorities
- Excellent communication (written and verbal) and presentation skills
Benefits
Why Work for This Company
- Serve as CEO of the client relationships and act as the face of the company to client executives
- Competitive base salary ($120000$140000) and comprehensive benefits (medical dental vision life & disability FSA/HSA and 401(k) with employer match)
- Supportive collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutions
- Marketdisrupting company with no direct competitors that is experiencing recordlevel growth
Must Haves 5+ years of client management or fraud and disputes operational management experience; expertise in fraud and disputes field Business acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clients Capability to impart success to clients and create executable internal plans to drive areas of improvement Background building successful customer and/or stakeholder relationships at an enterprise level Ability to manage projects in a dynamic, customer-facing environment, balancing competing priorities Excellent communication (written and verbal) and presentation skills
Employment Type
Full Time
