Care Coordinator

RecruitNet Ireland is recruiting a full-time Client Care Coordinator to join its scheduling team in Dublin. This is a great opportunity to join an established but growing company with a strong reputation in the homecare sector.

What the Care Coordinator role involves:

• Ongoing maintenance of Clients daily and weekly Carer visits
  
• Identifying suitable and available Carers for New Clients
  
• Meeting Carers and working to create regular and sustainable Client visits for them
  
• Scheduling of daily rotas and forward planning including managing holiday and sick leave
  
• Using our specialist rostering software to ensure effective utilisation of Carers time
  
• Communicating regularly with Clients and managing their expectations
  
• Live monitoring and updating of the Carer App
  
• Dealing with ongoing variations or changes to Clients scheduling requirements
  
• Dealing with ongoing variations or changes to Carers availability to work
  
• Communicating effectively on all routine and emergency situations in a calm, reassuring and decisive manner
  
• Participating in bi-weekly team meetings
  
• Working closely with Care Managers and Quality Managers to understand the requirements of Clients and Carers for effective matching
  
• Providing support to other team members and other aspects of business operations as needed
  
• Participate in the On-call rota after an initial settling-in period (approx. one weekday evening per week for 3 months on and 3 months off)
  
  

Requirements

• At least three years of professional working experience
  
• A minimum of one year s office experience in a fast-paced environment
  
• A minimum of 6-12 months in a rostering or scheduling role ideally in Homecare
  
• A proven record of independent and collaborative teamwork
  
• High level of interaction and communication in previous role
  
  

Benefits

• Salary range depending on experience
  
• Structured training and Induction and peer/team support
  
• Regular office based working hours 9:00 - 5:00pm Monday to Friday
  
• Funding and support for future professional development
  
• Regular reviews and recognition of contribution and performance
  
• Paid car parking
  
• The opportunity to work with a fun and supportive team
  
• Belonging to an ethical and well regarded company