Call Handler - Days
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Job Description
Key Purpose of the Job:
You will be working 4 days of 12 hour shifts 7am 7pm with 4 days off on a rolling rota ensuring you get consecutive days off for an excellent work life balance.
We are looking for people with excellent customer service response and resolution skills to be the represent our specialist IMAC (Intelligence Management and Analysis Centre) Alarm Receiving Centre as part of a team to achieve an impeccable delivery of service.
You will be the first point of contact for a round the clock alarm & CCTV monitoring helpdesk representing the business and our values. You will operate and monitor all inbound calls live security systems CCTV and intruder alerts to a high professional accurate and effective standard.
Our data intelligence center is a high responsive round the clock service which means we have operators work for both days and nights.
Our office has excellent motorway and commute links with the benefit of free parking nearby.
Requirements
Key Job Responsibilities:
- Responding to inbound customer calls professionally quickly and effectively
- To provide an efficient and courteous telephone answering service and deal efficiently with all enquiries.
- To operate and monitor control room systems to 100% accuracy
- To record all events and actions taken in a clear legible and accurate format
- Ensure all queries are undertaken in compliance with the operating procedures legislation and the codes of practice
- To receive and disseminate intelligence/information to the security and law enforcement community in a timely manner
- Recognizing reacting & escalating incidents for both emergency and nonemergency calls and alarm activations
- To identify and report equipment failure.
- Implement and act in accordance with the organizations information security policies
- Protect assets from unauthorised access disclosure modification destruction or interference
- Report security events or potential events or other security risks to the organisation
- Obtaining assessing and accurately recording comprehensive information from incoming calls to facilitate proper assessment thus enabling rapid deployment of appropriate resources
Benefits
Essential Requirements for the Job:
- Experience in a call centre/helpdesk environment
- High attention to detail
- Able to work on multiple computer systems
- Ability to deal tactfully and effectively with a wide range of people.
- Strong interpersonal and team working skills
- Able to establish and maintain customer rapport
- Team player
- Ability to manage workloads and work under pressure
- Ability to work within a continually changing environment
Benefits:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment we do so as an Equal Opportunities Employer.
Job Types: Fulltime Permanent
Salary: 22902.88 per year
Experience in a call centre/helpdesk environment High attention to detail Able to work on multiple computer systems
Employment Type
Full Time
Key Skills
