Call Center Agent - ....
Call Center Agent - Fluent English Speaker
Posted on :
12-11-2020
Employer Active
1 Vacancy
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Job Description
Req ID : 399447
About the Job
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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