Business Solution Supervisor /pricing Stream

Job Description

• Set pricing schemes for a company’s services. Manage total pricing procedure, processes to make most of efficiencies and ensure timely response to Business Solutions team.
• Build and Manage activities inclusive of new price generation and discrepancy resolution etc.
• Ensure integrity and accuracy cost as well as related financial information.
• Lead and direct pricing strategy formulation as well as ensure to take pricing actions to enhance profitability
• Prepare clearly BAFO (Best and Final Offer), provide P&L model if needed
• Lead P&L discussions with the global team
• Define new business procedures, evaluate resource requirements and stimulate implementation or maintenance of pricing
• Gather and analyze data and business intelligence from all of these sources (as well as your internal sources like sales, digital and business solutions team).
• Analyzing and understanding customer experiences, creating pricing for different services packaging

Job Requirements

• Experience with Contact Center industry
• Must have experience in WFM processes with a strong knowledge of Microsoft Office applications, especially Excel
• Strong mathematical and analytical skills
• Good -Very good written and spoken English
• Ability to juggle multiple projects simultaneously
• Negotiation skills, communication skills.
• Attention to detail and good problem-solving skills