BRANCH RELATIONSHIP MANAGER

Life Insurance one of the leading nonbank promoted private life insurers is a joint venture between Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Financial Services Ltd. is part of the Max Group which is a leading Indian multibusiness corporation while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group which is amongst the leading insurers in the world. Life Insurance offers comprehensive long term savings protection and retirement solutions through its high quality agency distribution and multichannel distribution partners. A financially stable company with a strong track record over the last 15 years Life Insurance offers superior investment expertise. Life Insurance has the vision To be the most admired life insurance company by securing the financial future of our customers. The company has a strong customercentric approach focused on advicebased sales and quality service delivered through its superior human capital. Life sum assured of Rs. 703972 crore and Asset Under Management of Rs. 62798 crore for FY1819.

Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivityperexecutive thereby achieving sales & service targets.

To meet the following productivity measures for the unit: Premium per executive case rate persistency retention and a high % of executives exceeding planned productivity standards

Undertake joint field work with executives and observe/demonstrate successful selling skills

Conduct Fortnightly performance review (PRP) with executives

Help executives use the GOLD system for maximizing business from a given target market

Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels

Ensure that all executives under supervision perform 100% as per the company s rules and regulations wrt. Need based selling Compliance and Customer service

Effectively manage track and convert leads provided by the inhouse telemarketing unit.

Engage with customers to provide quick response to customer queries provide customer service.

Assist in Direct customer service policyholder s complaint resolution.

Ensure retention of in his allocated book of relations.

Educate team/ prospects about MNYL products vis vis products of competition to enable them in taking appropriate decisions

MEASURES OF SUCCESS:

Target Achievements (Adj. AFYP NOP % Penetration in assigned book of relations of team & Product Mix)

Team G3 standard productivity (mainly case rate case size & Collections) and % of executives consistently achieving G3 standards.

Retention of Team

Persistency of Portfolio

Process Compliance

Timeliness & accuracy of reports

% Collection (Plan Vs Actual)

Complaint Resolution /Customer satisfaction