Booking AgentVirtual Assistant

Position Title: Booking Agent/Virtual Assistant
Work Setup: Work from Home / Work from Office
Schedule: Monday to Friday 9:00 am to 5:00 pm Sydney AU Time or 6:00 am to 2:00 pm PH Time
Salary: Php 30000.00 Php 50000.00

Join us as we help you become more competitive in the global talent pool! With our clients 3Es (Experience Expertise and Exceptional Results) they have established a reputation to be a reliable and trusted partner for companies looking to streamline their operations improve their bottom line and lead them to success.

JOB DESCRIPTION FOR A BOOKING AGENT/VIRTUAL ASSISTANT

Your Responsibilities as Booking Agent/Virtual Assistant would be:

Interact with customers via phone email and live chat through the system to book all servicing appointments and requests for the client s lift business ensuring accuracy and adherence to company policies.
Provide accurate information about available services packages and booking options.
Enter and update booking details in the system ensuring data integrity.
Coordinate with various departments to ensure seamless execution of booked services.
Handle modifications cancellations and rescheduling requests following established procedures and address customer concerns and complaints aiming for resolutions.
Collaborate with internal teams to convey special requests preferences and unique circumstances related to bookings.
Maintain accurate and organized records of customer interactions transactions and booking details.
Identify potential issues in the booking process and implement preventive measures.

Qualifications as Booking Agent/Virtual Assistant:

Must have at least 2 years of experience as a Virtual Assistant Customer Service role or a related field.
High level of organizational and administrative skills.
Exceptional communication skills both verbal and written.
Ability to work independently in a fastpaced environment.
Proficiency in using booking software and CRM systems.
Detailoriented with excellent time management skills with the ability to multitask effectively.
Problemsolving skills with a customercentric approach.
Coachable mindset and eagerness for continuous improvement.

Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.

Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays

About Boomering:

Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.

Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.

Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers High level of organizational and administrative skills. Exceptional communication skills both verbal and written. Ability to work independently in a fast-paced environment. Proficiency in using booking software and CRM systems. Detail-oriented with excellent time management skills, with the ability to multi-task effectively. Problem-solving skills with a customer-centric approach. Coachable mindset and eagerness for continuous improvement.