Bilingual Travel Advisor CS Advisor

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;

Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;

Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;

Ensure all support calls and (when applicable) emails are answered and resolved within the

agreed SLAs and logged appropriately;

Troubleshoot through the use of open questions support documents and system training;

Offer recommendations to common problems or frequently asked questions.

Requirements

High School Diploma or Higher

Good level of English C1;

Good ProblemSolving Skills

Strong troubleshooting skills

Benefits

Relocation package*

Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of

accommodation there is no assistance with Real Estate agencies)

300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)

Contract

Permanent (if working from the office)

Possibility of remote anywhere from Greece (6 monthly contracts)

Private Health & Life Insurance

1.380 Euros gross monthly x 14

Performance bonus

25 days annual leave

Working hours: 40h per week is 8 hours per day / 5 days a week;

*For candidates based in Greece TTEC does not provide any relocation package

Salary:

LANGUAGE SALARY SIGNING BNUS

German 1.380 gross x 14

Remote Work :

No