Bilingual Customer Service Representative

1. Requirements:

• Intermediate level of proficiency in Japanese written and verbal communication skills.
• Knowledge of Microsoft Windows 7 Microsoft Office 365 suite and up.
• Excellent customer service orientation.

2. Responsibilities:

• Act as the firstlevel point of contact for ITrelated incidents and requests.
• Learn and build experience in an ITILaligned Service Desk team.
• Create a positive consumer support experience by interacting with consumers at different levels within the organization.
• Monitor personal and team queue incidents request ticketing systems and ensure consumers are properly handled and updated.
• Create and update knowledge articles.

Who you are:

You have a strong drive for results and exhibit passion and enthusiasm to learn and get things done. With an excellent balance of customer service and technical skills you can efficiently carry out tasks independently. Youre a proactive selfstarter and highly innovative in approaching problemsolving efficiently. With good communication skills you can proficiently communicate ideas identify pain points within the team and propose changes. Youre interpersonally savvy and able to collaborate and efficiently work with people at any level.

Remote Work :

No