Back Office Processing Analyst
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2641461
Why should you be part of Deel's success story?
A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
What You’ll Do At Deel
- Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
- Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
- Solve customer problems, and execute operations as required during the onboarding stage.
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
- Some Key Qualifications
- Flawless English (min. C1)
- At least 1 year experience in a Customer Onboarding or Customer Support
- You love supporting customers, solving their problems and executing relevant operations
- High attention to detail and can design an organized, effective onboarding plan and schedule for clients
- Willingness to work different shifts (potentially weekends or night shifts)
- Driven, think on your feet, and thrive in a fast-paced, challenging environment.
- Confidence in communicating with people at all levels both externally and within the organisation
- Bonus points if you
- Have experience working with clients and team members from multiple countries and across multiple time zones
- Have experience working on a remote team
- Have experience working at a high growth start-up or scale-up
- Have Fintech or HRech experience
- Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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