Back Charge Front Line Specialist

For our client a leading global manufacturer within the industrial manufacturing industry we are looking for a BACK CHARGE FRONT LINE SPECIALIST.

Mission:
Responsible for managing chargebacks and providing guidance to NAFTA business on chargeback claims. The role requires excellent customer service skills and experience in dispute resolution and risk management. The Chargeback Specialist will be expected to identify and resolve disputes liaise with OEM financial areas and provide guidance to the company on chargeback procedure and regulations. The successful candidate will have a strong working knowledge of industry customers systems OEMs Accounts Payable processes and chargeback rules as well as experience with chargeback prevention and risk management.

Main responsibilities:

• Provide specialist advice and guidance on chargeback processes
• Identify and investigate fraudulent chargeback claims
• Identify and address any issues with OEM billing
• Manage customer queries relating to chargebacks
• Liaise with external OEM stakeholders on chargeback matters
• Develop and maintain chargeback processes and procedures

Main requirements and qualifications:

• Bachelors degree required; accounting preferred
• Minimum 2 years of experience
• Excellent knowledge of the OEM chargeback process
• Proficient in the use of chargeback SAP Solutions
• Ability to communicate effectively with OEMs and business management
• Organized and able to work under pressure to meet deadlines
• Ability to analyze and resolve disputes in a timely manner
• Strong analytical and problem solving skills
• Good knowledge of OEMs Accounts Payable regulations
• English fluency required

Job location:
Monterrey Area MX

ABOUT US:
Consea America is a USbased executive search firm part of Consea Group. We provide highquality solutions in search and selection of Middle to Top Management across many industries including Automotive and Manufacturing Fashion & Retail and Consumer Goods industries boasting longterm relationships both with clients and candidates.

At Consea Group we focus on relationships with each other our clients and our candidates in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity diverse perspectives backgrounds and ideas drive innovation and make us successful.

Consea is committed to a recruitment process that results in the hiring of the best applicants. Conseas Delivery Team will be accountable for the sourcing preselecting prescreen interview and offer.

Consea promotes equal opportunity through affirmative action in employment.Discrimination is prohibited on the basis of race color religion national origin citizenship sex sexual orientation gender identity age disability and qualified veteran status. Equal opportunity results when all applicants are treated consistently at every stage of recruitment.