Azure Data Factory Support Engineer
Posted on :
26-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2477440
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About the job
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Ownership of the Customer Support Experience: Champion the customer's support journey with Microsoft, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies.
- Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services.
- Multi-Channel Customer Communication: Resourcefully and empathically engage with Microsoft customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed. Be part of Team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.
- Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape Microsoft's customer support strategy.
- Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.
- Qualifications
Required Qualifications
- Strong knowledge and hands-on experience with Azure Data Factory, Azure Synapse, Fabric, and related Azure technologies.
- Proficiency in SQL and data modeling concepts.
- Experience in designing and implementing data integration and orchestration solutions using Azure Data Factory.
- Understanding of data governance, data quality, and data security best practices within Azure Data Factory.
- Preferred Qualifications;
- Azure certifications such as Azure Data Engineer Associate or Azure Synapse Analytics Associate are a plus.
- English Language: confident in reading, writing, and speaking. Additional Latin languages like French, Spanish, Italian is a plus.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, - medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Employment Type
Full Time
Department / Functional Area
Key Skills
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