Azure Containers Support Engineer French Speaker

• Working Model: 100% work from the office in Krakow Poland
• Type of Hiring: B2B contract
• Working Conditions: 24/7 support model onsite role with rotational shifts Therefore candidates should be flexible to cover during holidays and weekends.
• Interview Rounds: 3 ( 1 Language assessment 1 Technical & 1 cultural Round)
• Rate: 800 PLN/DAY

Tasks

• Supporting Azure Containers customers with Azure Cloud Containersrelated technical concerns and questions.
• Reviewing and understanding Cloud configurations and scoping the correct level of troubleshooting and Cloud resource types that are of concern in each issue case.
• Incident/Support case logging categorization prioritization assignment coordination and communication until resolution.
• Coordination with advisors and other related support teams.
• Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner.
• Drive the issue / support request from first customer interaction to final resolution of Containers related issue.

Requirements

• Strong skills in Cloud based tech solutions broadly.
• Very strong skills in Azure Containers architecture operations and troubleshooting ACR ACI AKS primarily.
• Excellent analytical and troubleshooting skills.
• 2 years of cloudbased tech experience (Preferred).
• Strong fault analysis/determination and problemsolving skills.
• Communicate and collaborate effectively in English and French. Excellent written and verbal communication skills are must.
• Able to perform work under continuous deadline pressure.
• Documenting troubleshooting and problemresolution steps.