Automotive Mobile Service Technician
Posted on :
05-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2592581
- Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
- Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
- Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
- Educate the customers on technical information and general usage of the vehicle
- Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
- Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
- Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
- End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
- Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
- Operate a variety of hand, power, and shop tools and maintain tools and equipment
- Maintain records of time, expenses and materials
- Support other service centers when needed
- Work with a collaborative attitude and team spirit with your mobile team to achieve goals
- Develop and maintain your own individual development plan, continuously developing your knowledge and skills
Employment Type
Full Time
Department / Functional Area
Key Skills
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