Associate Product Operations - - Ecommerce Plugins
Posted on :
22-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2553158
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About the job
Job description:
Job Responsibilities
Product Support:
- Provide prompt and effective technical support to customers using Ecommerce Plugins, addressing their inquiries, troubleshooting issues, and ensuring a positive customer experience.
- Collaborate with the development team to identify and prioritize bug fixes and improvements based on customer feedback and user needs.
- Create and maintain comprehensive product documentation, including user guides, FAQs, and troubleshooting resources.
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Product Development Collaboration:
- Work closely with product managers, developers, and designers to assist in the planning, design, and development of new Ecommerce Plugins features and enhancements.
- Participate in requirement gathering sessions and translate customer and market needs into actionable product requirements.
- Assist in user acceptance testing (UAT) and quality assurance processes to ensure the plugins meet high standards of functionality and usability.
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Cross-Functional Collaboration:
- Collaborate with marketing and sales teams to provide product insights, support marketing campaigns, and contribute to the creation of sales collateral.
- Communicate effectively with engineering, design, and QA teams to ensure alignment on product goals and successful execution of development tasks.
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Competitor Analysis:
- Stay updated on industry trends, competitor products, and market dynamics related to Ecommerce Plugins, and provide insights to guide product strategy.
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Process Improvement:
- Identify opportunities to streamline and optimize internal processes
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Job Qualifications
- 0-2 years of product management experience building supply solutions for logistics or E-Commerce business verticals.
- Familiarity with Ecommerce platforms and plugins. Mainly Shopify, WooCommerce/WordPress, Magento, OpenCart, PrestaShop, BigCommerce.
- Able to work in a dynamic and changing environment
- A proactive attitude is necessary.
- Excellent at troubleshooting and problem-solving
- Believe in a good customer experience and be a customer champion
- Strong task and result-orientation
- Knowledge of different types of software testing.
- Analytical and conceptual thinking skills.
- Team spirit and strong communication and presentation abilities.
- Familiarity with agile methodologies.
- Detail-oriented, organized, and able to manage multiple tasks concurrently.
- B.Sc. or higher in MIS, BIS, AIS, Software Engineer, Computer Engineering
- Agile, product and project related certifications is a plus
Employment Type
Full Time
Department / Functional Area
Key Skills
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