Associate Applicatio....
Associate Application Support Analyst
Posted on :
09-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 438343
- Work with IT Service Desk and Application Development teams to quickly identify and resolve production issues impacting our internal teams or external coach & client population. Maintain documentation for recurring support issues in Confluence for future needs. 40%
- Proactively review ticket queues to ensure timely follow up and resolution to issues; ensure leadership is aware of escalations in development work or requiring delayed completion.
- Provide regular follow ups with internal customers and business partners on status of their tickets or projects within your domain of responsibility; this could be both in the ticket comments or via email, chat, phone.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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